I think it's clear we'll never come close to recouping development costs on Caves of Qud, but that's not the point of making a commercial release of it. The income lets us at least partially defray the personal costs and invest in making even more game (Qud and otherwise) for people to enjoy. The only reason to be in games, particularly Roguelikes, is the love of the thing; the financial side of it is laughable from any kind of legitimate business profitability standpoint. I know I'm not here because I'm trying to make the most money with my hours, but any money we can make with Caves of Qud gives me more fuel to improve on Caves of Qud and/or work on more projects to entertain people (commercial and otherwise). That seems like only a good thing to me.
...by the same margin though, it means that the attitude wherein I'm so privileged to have every single customer that I should snap to whenever any one of them has a disagreement about something is also a little askew (in the specific context of Caves of Qud, at least).
I'm working to make something that's not a commodity, that isn't just a replaceable commercial unit, at the cost of things like 'making a living off your work', and I feel like we really share a passion with our fans for our particular style of game. We work hard to make something that doesn't exist elsewhere, and if you're going to write a nasty diatribe, I'll truly be happy to give you your money back so you can find another game to patronize. I'm not salty about it, I'm just not here to take the maximum number of people's money, I'm here to share a collective passion and do what I can to make awesome stuff. I can do that better with some money, and if you want to help out with some of your money, that's fucking awesome and I love you for it. If you're not happy with what you get for your money, I'm earnestly sorry that's true, I'm doing the absolute best that I can and I'm happy to give it back so you can spend it on something else you can be passionate about.